Business Analysis · Delivery · Digital Transformation

From complexity to competitive advantage.

Strategic business analysis, programme delivery and digital transformation that align technology with business outcomes, so you can improve agility, de-risk change and deliver with confidence.

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  • Cloud & CCaaS
  • Data & BI
  • Agile & Hybrid Delivery
  • Project Recovery
  • Governance & Risk
  • Change Management
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What we do

End-to-end analysis and delivery, from strategy to go-live

Outcome-focused, vendor-neutral expertise that bridges the gap between business vision and technical execution.

Requirements & business analysis

Voice-of-the-customer requirements, user stories and acceptance criteria that minimise translation loss from vision to build.

Business process design

Current- and future-state process mapping, BPR and operating-model design that unlock efficiency.

Programme & project delivery

End-to-end delivery leadership with robust governance, risk management, budget control and stakeholder alignment, including recovery of stalled and at-risk projects.

Digital transformation & transition

Cloud, CCaaS, end-user computing and modern workplace programmes, transitioned with minimal disruption.

Data, analytics & BI

Insight-driven reporting and analytics that turn data into confident decisions.

Strategy, roadmaps & business cases

Strategic roadmaps, solution design and business cases that secure investment and executive buy-in.

Our approach

Discover. Define. Deliver.

  1. 01

    Discover

    Stakeholder engagement, current-state analysis and root-cause discovery to frame the real problem.

  2. 02

    Define

    Requirements, target-state design, roadmaps and business cases aligned to strategic outcomes.

  3. 03

    Deliver

    Governed delivery through build, testing, cutover and hypercare, so value lands and sticks.

Project recovery

Getting stalled and at-risk projects back on track

When a rollout is behind schedule, over budget or losing stakeholder confidence, QBA steps in with an independent, evidence-based recovery plan. We stabilise delivery quickly, reset scope, budget and timelines to a realistic baseline, and lead the work through to a successful go-live.

Signs a project needs recovery

  • Missed milestones and a slipping go-live date
  • Budget overruns and an unclear cost to complete
  • Scope creep, unclear requirements or costly rework
  • Vendor or contractor delivery issues
  • Low stakeholder confidence or gaps in governance
  • Integration, cutover or site-readiness problems

Recognise two or more of these? An independent health check is the fastest way to regain control.

  1. 1. Health check

    A rapid, independent review of scope, schedule, budget, risks, vendors and stakeholders, with an honest view of where the project really stands.

  2. 2. Stabilise

    Triage critical issues, restore governance and reporting, and re-engage sponsors, vendors and delivery teams.

  3. 3. Re-baseline

    Agree realistic scope, budget, timeline and success measures, backed by a clear recovery roadmap.

  4. 4. Deliver

    Drive execution through testing, cutover and hypercare, with transparent progress tracking until value is realised.

Where we recover and deliver

Platform rollouts

Enterprise applications, cloud and SaaS platforms, CCaaS and telephony, Microsoft 365 and end-user computing deployments.

IT infrastructure

Network, data centre and cloud migration, device and operating system rollouts, managed-service transitions and vendor handovers.

Smart building & workplace technology

Audio-visual and Microsoft Teams Rooms, modern meeting spaces, building systems integration and multi-site installation logistics.

Delivery in practice

Led a multi-site Microsoft Teams Rooms rollout for a national government agency, covering 34 offices and 116 rooms across the North and South Islands, coordinating logistics, vendors and site readiness through to handover.

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About QBA

Led by Spencer Stevens, Principal

Spencer is a delivery lead, programme and project manager and principal business analyst with more than 25 years of experience delivering technology-enabled change for prominent organisations across New Zealand and Australia. He helps organisations transition and transform their requirements into competitive advantage, using technology to strengthen market position, improve agility and respond to a fast-moving enterprise landscape.

CIOs, delivery leads and programme managers rely on Spencer for ethical guidance, high-quality deliverables, commercial insight and a rare ability to interpret complexity and deliver innovative solutions under pressure. He is known for championing the voice of the customer, keeping clients in ownership of their architecture and minimising translation loss between business vision and implementation detail.

Integrity, dedication and innovation guide every engagement. QBA investigates in depth, challenges convention and recognises what makes each client distinctive, protecting your tactical flexibility while building lasting advantage.

  • 25+ yearsdelivering technology-led change
  • NZ & AUpublic and private sector
  • MiTMaster of Technology, Swinburne University
Spencer Stevens, Principal at QBA
Spencer StevensPrincipal · Quality Business Analysis
Methods & frameworks
  • Agile
  • Waterfall SDLC
  • PRINCE2
  • PMP
  • MSP
  • P3M3
  • ITIL
  • UML
  • eTOM
  • OUM
  • Volere
  • BPR
Industry experience
  • Financial Services
  • Insurance & Wealth
  • Government
  • Telecommunications
  • Media & Entertainment
  • Engineering
  • Health
  • Ports & Logistics
  • Food & Beverage

Selected engagements include Suncorp, Sky New Zealand, MBIE, NZ Transport Agency, IAG, Fiserv, AMP, Partners Life, Ports of Auckland, NTT and Tonkin + Taylor.

Contact

Let’s talk about your next transformation

Tell us a little about your programme, project or challenge and we’ll be in touch to arrange a conversation.

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